Privacy Policy

VIP HVAC ("we," "our," or "us") operates the website https://viphvac.com and provides HVAC services in the Greater Boston area. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services.

1. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address, phone number, and service address.
• Service-related information: details about your HVAC equipment, service requests, and scheduling preferences.
• Usage data: IP address, browser type, pages visited, and other analytics data collected automatically when you use our website.

2. How We Use Your Information

We use the information we collect to:

• Respond to service inquiries and provide estimates.
• Schedule and confirm HVAC service appointments.
• Send appointment reminders, service updates, and follow-up communications via phone call, email, or SMS/text message.
• Improve our website and customer experience.
• Comply with legal obligations.

3. SMS / Text Messaging

By providing your mobile phone number and submitting a contact or service request form on our website, you consent to receive text messages (SMS) from VIP HVAC at the number provided. These messages may include:

• Appointment confirmations and reminders.
• Service status updates.
• Responses to your service inquiries.
• Promotional offers related to HVAC services (if opted in).

Message frequency: Message frequency varies based on your service requests and interactions with us.

Message and data rates may apply. Carrier fees for text messages may be charged by your mobile carrier.

Opt-out: You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive one final confirmation message. To re-subscribe, reply START.

Help: For assistance, reply HELP to any text message or contact us at contact@viphvac.com or (781) 960-8495.

We do not share your phone number with third parties for their marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third-party vendors who assist us in operating our website, sending communications (including SMS providers such as Twilio), and delivering services. These providers are contractually obligated to protect your information.
• Legal requirements: When required by law, court order, or governmental authority.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by applicable law. You may request deletion of your data by contacting us at contact@viphvac.com.

6. Cookies and Analytics

Our website uses cookies and third-party analytics tools (such as Google Analytics) to understand how visitors interact with our site. You can disable cookies through your browser settings. Opting out of analytics does not affect your ability to use the website.

7. Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children.

8. Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal information, or to opt out of certain uses of your data. To exercise these rights, contact us using the information below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: